We’ve been your trusted source for New York car rentals, but what’s behind the friendly personnel and great cars? Here at Action Car Rental, we have decided that it’s time to let our customers get a little glimpse into our story. Because at Action, it isn’t just about the New York car rentals business – it’s about the community that has made this booming metropolis our home.
Action Car Rental opened the doors of our first location 20 years ago, in the core of Manhattan at Broadway and Astor Place. At the time, we were what you could call a baby company, with a mere 18 New York car rentals and a small community of clientele. As our company aged, we grew to what we are today.
We quickly realized that there was a gap in the New York car rentals industry. Young drivers need cars, particularly students, but at the time there wasn’t a single company that would rent to them. This often left students scrambling to find a way to grocery shop, move apartments, and visit their families on the weekend. Located near New York University, our first Action location began to attract students and faculty alike. Students gained more mobility than they had ever had. Before long, our client list increased to include the tenants in the high rise building in which our office was located, and we grew beyond our single location.
Growth in community and fleet
Once our community expanded, there came a demand for a wider variety of vehicles. Our loyal customers were asking for cargo and passenger vans, and SUVs that had towing and loading capacity. We expanded our fleet to include 15 passenger vans, cargo vans, and SUVs. We decided to also include sporty and luxury convertibles. Luxury SUVs also entered the fleet, including the Mercedes ML350, BMW X5, and Lexus RX350.
Now, our fleet is composed of several hundred vehicles, and we have stretched across two Manhattan locations, one office at JFK airport, and one at LaGuardia Airport. We are host to a range of classes in New York car rentals: Sports convertibles; Mini Coopers; 15 passenger vans; Suburbans; Escalades; 15 passenger Sprinters; hybrids; mini vans; and compact and full size options beyond this. At Action we are always looking to cater to our customer’s needs, and that’s why we believe that variety is so important.
Our mission is to show New York car rentals customers how rental companies can offer more than just a quality car. We believe in honest and excellent customer service, without sacrificing the excellent rental rates that we continue to offer.
That’s just one way that we differ from the major car rentals companies across the state. When you rent from Action, you aren’t renting from just any rental company. You’re renting from neighbors, from friends. That’s why, on average, many of our clients have been with our company for more than 6 years, and we have employees who have stayed with us for 15 years – almost as long as we’ve been open. In fact, some of our employees were customers of ours before joining the team.
We also have a firm no overbooking policy. Some of the larger companies will overbook in case of cancellations, which means you could end up without a vehicle on the day of your reservation. With Action, not only will we have a car ready and waiting, but we are also willing to deliver the vehicle to you.
On top of the various other reasons we are the right company for you, our history alone shows how our customers have been the foundation for what we have become, and remain our most important assets to this day.
We look forward to meeting you in our shop, and welcoming you into our New York car rentals community.