Meet the Staff
Luis Cintron is our General Manager and has been in the service industry for 15 years, and with Action Car Rental since January 2003. Having begun his career at Action as a service agent who cleaned and detailed vehicles and transported vehicles to a variety of locations, Luis quickly became the office manager before becoming the General Manager.
As General Manager some of his responsibilities are to assure our counter and service agents provide the best customer service possible.
Responding to customer’s possible issues, hiring, and interviewing are some of Luis’ other responsibilities.
His movement through the company has made him highly knowledgeable about the inner workings of Action and the car rental industry in general. His main priority – as all those at Action – is having terrific customer service. Luis prides himself on his ability to offer his customers high quality service that they’ll remember forever.
Damion Wilson is our Senior counter agent at Downtown Broadway and Murray Hill locations and has been working with Action since March 2014 as a counter agent. In total, he has more than 15 years of experience in customer service, which makes him a valuable asset to the customer-based atmosphere of Action Car Rental. Damion’s experience allows him to assist his customers, welcome them into the community, and to show them that they are valued at Action.
Damion holds strong in the belief that communication is key, and that no matter what, the customer always comes first. Because he truly values and respects his customers, he is always looking for feedback and comments in how he can continue to improve his relationship with clients. Email him at DamionW@actioncarrental.com.
Yacine is our After Hours Customer Support Agent and has a bachelor degree in English literature and an associate degree from Borough of Manhattan Community College. After leaving Africa to live in France, Yacine eventually moved to New York to raise her family. Growing up in a large family with 5 siblings, Yacine has nurtured high quality customer service abilities, including patience, the desire to do whatever possible to make a customer happy, and the ability to listen with care. She believes in maintaining a positive attitude that helps her put huge smiles on her customer’s faces. She has been working for Action Car Rental for 6 years and is proud to call them her family.
Her love of luxury cars sparked her desire to work for Action. She now holds the position of After Hours customer service representative, in which she handles and solves customer complaints. Yacine is known for her dedication and friendly attitude at work.
Harry Hollander has worked for Action Car Rental since 1997, and is now the president. He graduated from Queens College with a B.A. and from New York Polytechnic Institute with a M.S in computer science. After College, he worked as a computer engineer at American Can Co. and Sperry Rand, before moving on to become a manager at a wholesale automotive parts distribution business.
His managerial experience sparked his love of customer service and of the automotive industry, which has made him the perfect fit to be president for these past 18 years. Since becoming president, Harry has helped to expand Action from its single original location in lower Manhattan to what it is now – 4 offices, loyally serving thousands of customers each year. He is proud to say that his staff are dedicated and motivated people, who show care and respect to their loyal customer following.
At Action, customer service is the primary priority and Harry’s team of passionate employees has followed the tradition of serving customers to the best degree possible.
|144-02 135th Ave|
|Mon to Fri 8:00 AM – 7:00 PM|
Sat 9:00 AM – 4:00 PM
Sun 9:00 AM – 3:00 PM
About JFK Airport Location
In 2010, alongside the opening of our LaGuardia shop, Action made the decision to go international with the opening of our John F. Kennedy airport location in the lobby of the Hilton Hotel. Hilton Hotel guests can take advantage of our exclusive discount, as well as our free shuttle service that transports them to and from the airport.
We chose John F. Kennedy airport for the millions of tourists who fly into JFK every year. John F. Kennedy is the primary gateway for international visitors into the United States. This location is in close proximity to Belmont Park, Aqueduct Racetrack, and the new Resorts Casino. Just like all of our other locations, we are a proud affiliate of Ace Rent A Car.